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We greatly appreciate all orders & require no minimum.

Visa, MasterCard, American Express, Discover, PayPal, Checks, Money Orders, and Cashier's Checks. Allow 10 days processing for payments made by personal check, money order or cashier's check. Any checks that do not clear will be assessed a $25 service fee. If paying by Paypal ECheck, your order will not ship until payment clears.

We strive to ship within 1 business day or less, but orders can take up to 3 business days to ship. We will notify you if there is any delay. We operate Monday - Thursday so our "business days" do not include Friday. We offer shipping via Fedex and USPS Priority. Sorry, we do not offer 1st Class or Parcel Post. Please keep in mind that our turnaround time for shipping is 1-3 days and the shipping company you choose (Fedex or USPS) will also require transit time to get the order from our door to yours.  Please account for this when placing your order. For any transit delays, you will need to contact the carrier directly as we have no control over the package once it ships. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than Fedex Home Delivery, Fedex Ground or USPS Priority), we will make every effort to to get your shipment sent in less than 1 business day. Please monitor updates on the carrier's site regarding delays or suspension of service guarantees. Elements will not be responsible for suspension of delivery guarantees or delayed packages. By choosing a carrier, you acknowledge and accept their policies.

Minimum shipping rates are charged at the time your order is placed & will reflect in your shopping cart during checkout. We highly recommend maximizing shipping costs by consolidating as many items into 1 order as possible. If the shipping rate of your order is underestimated by $5.00 or less, you hereby authorize us to charge your credit card for the difference due without first contacting you so as to ensure your order is not delayed.

We are frequently asked "How secure is your site?". We've been securely serving our customers on the web since 2002 & have taken every precaution to protect your personal details and credit card info. We've implemented the most up to date software, which securely encrypts any information transmitted throughout our site and other web servers. Additionally, the credit card entry is an iframe. If you choose to save your credit card info on our site, the credit card numbers are not stored in plain text but instead that information is encrypted and decrypted on separate servers. No real credit card numbers are saved, only a special token on the side of the payment processor, that can be used in this store only. The token instructs the payment processor to use a credit card but it doesn't contain any of your specific credit card details. This ensures that communications between your browser and our site's web servers are private, secure and encrypted. Confidential information and transactions cannot be viewed, intercepted or altered by an outside party.  Security scans are tested and certified daily. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, can prevent over 99% of hacker crime.  You can see that our site is secure when you click on the "view cart" or "checkout" buttons and the "http" changes to "https". This means you have been transferred to a secure server and any info entered will be encrypted. Credit card numbers are never stored and a special encryption code is used.

We respect your right to privacy & agree to never share or sell any of your personal information. This info is collected for the sole purpose of our billing, shipping and weekly newsletter (which you may opt out from at any time). No one likes spam & we will protect your personal info!

DECLINED CREDIT CARD? If your credit card is declined and you are confident you entered the correct expiration date & security code, please first call your credit card company & ask why they declined the charge. Credit card companies decline cards for a variety of reasons, but it is typically for your security. Once the matter is resolved, you can complete your order online or email us if you are having difficulties completing your order. Or, you can pay via Paypal during Checkout and then either pay by credit card or PayPal.

In an effort to expedite order processing time & ship all orders ASAP, order processing is automated and we cannot make changes to orders. There are many "parts in motion" once an order is received and there are multiple steps necessary to make a change to an order. Rather than increasing our prices to pay additional staff for order changes, we feel it is most fair to all customers to focus on shipping orders as quickly as possible. We understand that sometimes an item is going to be forgotten and for this reason, we require no order minimum. We also offer shipping via both Fedex and USPS Priority, so instead of adding to an existing order, we ask that you place a separate order.

Please carefully verify the items in your cart, shipping carrier and shipping address prior to completing your order. All sales are final and orders cannot be cancelled or changed once checkout has been completed online. In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.

We are unable to combine shipping for orders that are placed separately.

Please note that USPS Priority transit time is typically 2-5 business days within the US, but they do not guarantee a specific delivery time. USPS Priority is NOT an expedited option. If the package is delayed, a claim cannot be filed for 15 days. An investigation will either locate the original package or they will issue a refund for the cost of the merchandise (insurance is automatically included up to $50 for USPS Priority packages). We are unable to ship a replacement package until the investigation is complete, but you are welcome to place a reorder. Please allow USPS time to complete their investigation.

Please be advised that if you (the customer) provide us (Elements) with an incorrect shipping address, or if you request a reroute of your package, Fedex will assess a service fee and you will be charged $20. Whether you make an error when the order is placed or if a request for an address change is made after the order ships, the customer will be responsible to pay this $20 fee. We can only ship to the address provided, so please double check it for accuracy prior to placing your order.

If you choose Fedex shipping and provide Elements with only a PO Box, one of 2 scenarios will occur:

1) Shipping labels are automatically generated by our warehouse. In the event your order ships to the PO Box instead of to a physical address, you will be responsible for any fees associated with re-routing or returning the package. The charge for providing Fedex with an incorrect address is $20 in addition to any return package fees.
2) In the event the warehouse realizes that you provided us with only a PO Box prior to your order shipping, we have the option to ship your order USPS Priority instead. Additionally, USPS Priority is typically more expensive & we have the right to charge your credit card for the additional shipping plus a $5 service fee for the additional time involved.

If your package is returned for any reason, you forfeit the original shipping charge as that will not be refunded by the carrier. If you refuse the package, the carrier will charge a return shipping fee & that will be deducted from the value of the return. If you choose to have the package re-shipped, an additional shipping charge will apply. If you choose to have a refund, we will issue a refund minus a 20% restocking fee. This fee covers the initial time involved in preparing and shipping the order, credit card fees and the time to accept the return.

In the event your package is not delivered or lost, please call 800-GO-FEDEX and request that they place a Tracer on the package. If the package is damaged or lost in transit, we we will assist you in filing a claim. We cannot ship a replacement while the claim is being investigated, so please allow time for the investigation process to complete. Fedex uses GPS tracking to determine the location of the driver at the time of delivery and can verify if the package was correctly delivered. If they determine the package was correctly delivered, it is probable it was stolen. Elements cannot be responsible for stolen packages. We always recommend shipping to a location where someone is available to receive the package during delivery hours or to a local Walgreens, Albertsons, Kroger, Fred Meyer, or authorized Fedex ship center. You can find a full list of partners and more info about Fedex partners here. If there is an urgent need for items, we recommend placing a new order during their investigation. (There is a possibility you will end up with two of the same order if the original is located and delivered).

Elements cannot replace or reimburse for lost or damaged packages that do not have insurance. To request additional insurance (more than $100 for Fedex or $50 for USPS) please make a notation in Shipping Instructions when going through the Checkout process. Insurance on a package does not automatically mean that Fedex or USPS will reimburse for the claim but it will cover the value of the order in the event they find in your favor. If you would like to require a signature when your package is delivered, shipping carriers charge a fee for this so please make a note in the Shipping Instructions during Checkout & $10 will be added to your invoice for this service. "Signature required" is never added to shipments unless the customer requests it and pays for this service.

International shipping to American Samoa, Anguilla, Antigua and Barbuda, Antarctica, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Bouvet Island, Brazil, British Virgin Islands, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Columbia, Cook Islands, Costa Rica, Croatia, Cuba, Czech Republic, Cyprus, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Finland, France, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Hungaray, Jamaica, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Korea, Lebanon, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Maldives, Malta, Martinique, Mexico, Micronesia, Monaco, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, New Caledonia, Norway, Malaysia, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Puerto Rico, Portugal, Republic of Moldova, Reunion, Romania, Russian Federation, Saint Lucia, Saudi Arabia, Samoa, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Kitts and Nevis, St. Pierre and Miquelon, St. Vincent and the Grenadines, Suriname, Switzerland, Sweden, Taiwan, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkey, Ukraine, United Arab Emerites, United Kingdom, United States Virgin Islands, Uraguay, Vanuata, Vatican City State, Venezuela, Vietnam, via USPS Priority International, USPS Global Express, UPS Expedited or Fedex. If you don't see your country listed here, please contact us so that we can review adding it. International shipments must first go through Customs. If you need your order by a specific date, please choose Fedex or an Expedited service as those provide guaranteed services. USPS Priority International is NOT an expedited option. Insurance is required on international shipments so as to protect both the customer & Elements in the event that your package is lost or damaged.

Please note that our shipping fees do not include Customs clearance, broker or duty fees. Elements is not able to charge for those fees when your order is placed because those are determined when your package reaches your country. You will be notified by your local authority if Customs, Broker, duty or additional fees are required. Canadian Fedex broker fees can be found here http://www.fedex.com/us/services/pdf/Fees_Shipping_Information.pdf. USPS does not list their broker fees, so we recommend contacting Canada Post or your local authority to determine those rates.

Due to the nature of our products, we have a "no return" policy as this is the only way to ensure the integrity of the products each of our customers receives. By placing an order with us, you agree to this policy and will not ask for an exception to our return policy. We require no order minimum & strongly encourage testing in small quantities prior to making a large purchase. This allows you the opportunity to thoroughly evaluate a product.

Any product specified as "Special Order" is purchased with the understanding that it is not currently in stock and we are special ordering it specifically on your behalf. This usually relates to drums (ie: bases, fragrances) but can also relate to bulk quantities (ie: 100,000 containers). We strive to post accurate bulk pricing, but due to market volatility, can only verify current pricing after order is placed. Once payment is received, we will reach out to the manufacturer to confirm lead times. Most special orders ship from our warehouse within 3-4 weeks. Special Orders typically require LTL (freight) delivery so we will contact you prior to shipping to confirm details and advise of any additional shipping fees. We will allow 1 business day to request cancellation in writing. In some cases, we will require a response before proceeding with the order so please monitor your email. Orders that include Special Order items and regularly stocked product will ship together. If there are items you wish to receive in advance of the Special Order, please place separate orders. Special Orders are subject to our "No Return" policy. Because these products are purchased for your specific order and outside of our regular ordering process, we cannot make exceptions. We strongly suggest thorough testing prior to ordering a large quantity.

We are pleased to offer the option to choose from a variety of free samples during Checkout. This option may be disabled under special circumstances. When enabled, free samples must be chosen during Checkout, so we ask that you confirm your order carefully prior to completing it. The warehouse packs orders based on the information on the invoice, so if your free samples are not on the invoice, the warehouse will not know to include them. Some customers prefer not to have samples included due to sensitivities or allergies, so we do not include them unless requested. We cannot ship free samples after the order ships, but you will have more than 1 opportunity to verify your order during the Checkout process and prior to submitting payment. We reserve the right to substitute samples based on availability. Due to the volume of requests we receive, we do not offer free samples unless you are placing an order.  Sorry, only 1 of each type and no duplicates.

Fragrance and flavor oils are comprised of both natural and synthetic ingredients and can vary in color from batch to batch. This will not affect the odor, though and we cannot guarantee that they will remain the same color from one order to the next.

Individual product testing is always recommended to determine compatibility with your finished products. We do not offer any guarantees and cannot be responsible for incompatibility. Plastics are subject to scuffing and only full cases are layer packed (quantities less than full cases are bulk packed). We recommend purchasing in small quantities for evaluation and testing prior to committing to larger quantities.

Elements Bath and Body Supply strives to purchase from cruelty-free companies that do not promote animal testing. We at Elements do not perform any animal testing, have not performed animal testing in the past and do not request animal testing to be done on our behalf. We provide this information on the website regarding each product, so if you have questions, please let us know.

If you have a Colorado Sales and Use Tax Permit, you may email a copy of that to info@elementsbathandbody.com. Please allow us time to change your account so that sales tax will not be charged on future orders. (Once your order is placed online, we cannot remove sales tax).

By completing an order with ElementsBathandBody.com, you agree to all of the above terms and conditions. We reserve the right to refuse service to anyone. All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.

We are greatly concerned with your total satisfaction, so if you are unhappy with a purchase or have any concerns or comments, please feel free to contact us. You are truly appreciated and we thank you for your patronage!