SHIPPING INFORMATION
Orders will be shipped within 3 business days (we strive for 24 hour turnaround times, but orders can take up to 3 days to ship). Large orders may take additional time & we will notify you if there is any delay. We ship via USPS Priority & UPS. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than UPS Ground or USPS Priority), we will work to to get your shipment sent ASAP. We request that you send an email to contactus@elementsbathandbody.com to notify us that an expedited shippping option has been chosen. This does not guarantee that your order will ship immediately, but b/c orders are prepared in the order received, we are sometimes not aware of urgent needs until 24-48 hours after an order has been placed.

Minimum shipping rates are charged at the time your order is placed & will be reflected during checkout. If the shipping rate of your order is undercalculated by $2.00 or less, you automatically authorize us to charge your credit card (this expedites the shipping process). If the shipping rate of your order is overcalculated by $2.00 or more, a refund will be applied to your PayPal or credit card. International & APO addressed packages shipped via USPS will be assessed a $3.00 handling fee.

SHIPPING INSURANCE / LOST OR DAMAGED PACKAGES
Shipping insurance on USPS domestic orders is optional. To place insurance on your order, please make a notation in the Instructions/Comments section when going through the Checkout process & we will charge you for this when your order is ready to ship. USPS will not replace or reimburse for lost or damaged packages that do not have insurance. Elements is not responsible for packages once they have left our facility. If your package is lost or damaged & you've chosen USPS Priority, Elements cannot be responsible to refund or replace the order. UPS automatically offers up to $100 of insurance on lost or damaged packages and, in most cases, Elements will pay if additional insurance is required.

USPS PRIORITY DELAYS
Please note that USPS Priority mail does not guarantee a specific delivery time. Usual delivery times are 2-3 days within the US, but if the package is delayed for any reason, this is not something that Elements can control. If you need your order within a specific time period, please choose UPS or USPS Express.

INTERNATIONAL SHIPPING
International shipping to Antigua and Barbuda, Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Malaysia, Panama, Philippines, Poland, Portugal, Singapore, Spain, Switzerland, Sweden, Taiwan, Thailand, United Kingdom via USPS Priority International, USPS Global Express, UPS Expedited or UPS Standard. If you don't see your country listed here, please contact us so that we can review adding it. Insurance is required on international shipments so as to protect both the customer & Elements in the event that your package is lost or damaged.

INCORRECT SHIPPING ADDRESS
Please be advised that if you (the customer) provide us with an incorrect address or if you request a reroute of your package, UPS will assess a $10 service fee. Whether you make an error when the order is placed or if a request for an address change is made after the order ships, the customer will be responsible to pay this fee. If Elements makes an error when generating your shipping label, we are responsible to pay the fee.

PAYMENT OPTIONS
Visa, MasterCard, American Express, Discover, PayPal, Checks, Money Orders, and Cashier's Checks (Please allow at least 7-10 additional days for processing with payments made by check, money order or cashier's check) If paying by ECheck through Paypal, your order will not ship until payment clears. If paying by check and your payment does not clear, you will be assessed a $25 service fee, in addition to the original payment amount.

MINIMUM ORDER
We greatly appreciate all orders, but a $15 minimum purchase applies.

ORDER CANCELLATIONS / WEEKLY SPECIALS
In order to expedite orders as quickly and efficiently as possible, we have implemented an Order Cancellation/Change Policy. Any order that is Cancelled/Changed within one (1) hour of Order Date/Time will be free of any Payment Processing Cancellation Fee and/or Cancellation/Restocking Fee. Any order Cancelled/Changed after the one (1) hour timeframe will be assessed a Payment Processing Cancellation Fee of 10% of the subtotal of your order. Please be certain of what you are ordering prior to completing your order. If you have questions, please contact us. In addition, orders cannot be cancelled or changed in order to take advantage of weekly specials promoted from one week to another (the 1 hour time-frame does not apply). In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.

RETURN POLICY
Returns must be requested within 5 days after your shipment has been received & the products must still be in usable/resalable condition. Please contact us to make arrangements before returning an item. Returns only accepted in unopened, original packaging. If uncertain about a product, we recommend choosing the smallest quantity available when placing your first order. It is the responsibility of the customer to thoroughly test products before use. Upon returning an item(s) customer shall pay all shipping costs plus a 15% restocking fee. If you are returning an item, we will not exchange it for another, but we will immediately refund either your credit card or Paypal account. Only the cost of the item (minus 15% restocking fee) will be refunded. If you wish to purchase something else, you may do so at any time through the website.We do not accept returns of clearance items, lotion pumps, sprayers, pipettes, herbs or raw ingredients. We are greatly concerned with your total satisfaction, so if you are unhappy with a purchase, please let us know.

PRIVACY POLICY
We respect your right to privacy & agree not to share or sell any of your personal information. This information is collected for the sole purpose of billing, shipping and weekly newsletter (which you may opt out from at any time). All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.

TERMS & CONDITIONS
By completing an order with ElementsBathandBody.com, you agree to all of the above terms and conditions. We reserve the right to refuse service to anyone.

Thank you for your patronage! You are truly appreciated!