We greatly appreciate all orders & require no minimum.
Visa, MasterCard, American Express, Discover, PayPal, Checks, Money Orders, and Cashier's Checks. Allow 10 days processing for payments made by personal check, money order or cashier's check. Any checks that do not clear will be assessed a $25 service fee. If paying by Paypal ECheck, your order will not ship until payment clears.
Minimum shipping rates are charged at the time your order is placed
& will reflect in your shopping cart during checkout. We highly
recommend maximizing shipping costs by consolidating as many items into 1
order as possible. If the shipping rate of your order is underestimated
by $5.00 or less, you hereby authorize us to charge your credit card
for the difference due without first contacting you so as to ensure your
order is not delayed.
We strive to ship within 1 business day or less, but orders can take up to
3 days to ship. We will
notify you if there is a delay beyond this for any reason. We offering shipping via UPS and USPS Priority.
Sorry, we do not offer 1st Class or Parcel Post. Please remember that
our turnaround time for shipping is 1-3 days and the shipping company
you choose (UPS or USPS) will also require transit time to get the order
from our door to yours. Please account for this when placing your
order. Shipments are prepared in the order they are received, but if you
pay for an expedited shipping option (other than UPS Ground or USPS
Priority), we will make every effort to to get your shipment sent in less than 1 business day.
WEBSITE SECURITY: SHOP WITH CONFIDENCE!
We are frequently asked "How secure is your site?". We've been securely serving our customers on the web since 2002 & have taken every precaution to protect your personal details and credit card info by partnering with both GeoTrust and McAfee.
GeoTrust ensures that communications between your browser and our site's web servers are private and secure. Confidential information and transactions cannot be viewed, intercepted or altered by an outside party.
McAfee tests and certifies our site daily to pass their Security Scan. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, can prevent over 99% of hacker crime.
You can see that our site is secure when you click on the "view cart" or "checkout" buttons and the "http" changes to "https". This means you have been transferred to a secure server and any info entered will be encrypted. Credit card numbers are never stored.
We respect your right to privacy & agree to never share or sell any of your personal information. This info is collected for the sole purpose of our billing, shipping and weekly newsletter (which you may opt out from at any time). No one likes spam & we will protect your personal info!
DECLINED CREDIT CARD?
If your credit card is declined and you are confident you entered the
correct expiration date & security code, please first call your
credit card company & ask why they declined the charge. Credit card
companies decline cards for a variety of reasons, but it is typically
for your security. Once the matter is resolved, you can complete your
order online or email us if you are having
difficulties completing your order.
CAN I ADD TO OR CHANGE MY ORDER?
In an effort to expedite order processing
time & ship all orders ASAP, order processing is automated and we cannot make changes to orders. There are many "parts in motion" once an order is received and there are many steps necessary to make a change to an order. Please check your order carefully prior to finalizing it.
CAN I CANCEL MY ORDER?
Please be certain of what you are purchasing prior to completing your order.
Orders cannot be cancelled or changed once checkout has been completed online. In fairness to all customers, we will not adjust invoices
for discounts and promotions that were not in effect at the time your
order was placed.
CAN I COMBINE ORDERS?
We are unable to combine shipping for orders that are placed separately.
SHIPPING INSURANCE, SIGNATURE CONFIRMATION & LOST OR DAMAGED PACKAGES
Shipping insurance of $100 is automatically included for UPS orders. Shipping insurance of $50 is automatically included for USPS domestic orders. To request additional insurance, please make a notation in the Instructions/Comments section when going through the Checkout process. Elements cannot replace or reimburse for lost or damaged packages that do not have insurance. In the event your package is lost or damaged in transit, we will assist you in filing a claim. We cannot ship a replacement while the claim is being investigated, so please allow time for the investigations process to complete.
If you would like to require a signature when your package is
delivered, please make a note in the Instructions/Comments section
during Checkout & we will add this fee to your invoice (minimum
USPS PRIORITY DELAYS
Please note that USPS Priority transit time is typically 2-5 business days within the US, but they do not guarantee a specific delivery time. USPS Priority is NOT an expedited option. If the package is delayed, a claim cannot be filed for 15 days. An investigation will either locate the original package or they will issue a refund for the cost of the merchandise (insurance is automatically included up to $50 for USPS Priority packages). We are unable to ship a replacement package until the investigation is complete, but you are welcome to place a reorder. Please allow USPS time to complete their investigation.
INCORRECT SHIPPING ADDRESS
Please be advised that if you (the customer) provide us (Elements) with
an incorrect shipping address, or if you request a reroute of your
package, UPS will assess a service fee and you will be charged $15. Whether
you make an error when the order is placed or if a request for an
address change is made after the order ships, the customer will be
responsible to pay this $15 fee. We can only ship to the address provided, so please double check it for accuracy prior to placing your order.
UPS DOES NOT SHIP TO P.O. BOXES
If you choose UPS shipping and provide Elements with only a PO Box, one of 2 scenarios will occur:
1) Shipping labels are automatically generated by our warehouse. In the event your order ships to the PO Box instead of to a physical address, you will be responsible for any fees associated with re-routing or returning the package. The charge for providing UPS with an incorrect address is $15 in addition to any return package fees and a $3 service fee for the additional time involved.
2) In the event the warehouse realizes that you provided us with only a PO Box prior to your order shipping, we have the option to ship your order USPS Priority instead. Additionally, USPS Priority is typically more expensive & we have the right to charge your credit card for the additional shipping plus a $5 service fee for the additional time involved.
UNDELIVERABLE OR RETURNED PACKAGES
If your package is returned for any reason, you forfeit the original shipping charge as that will not be refunded by the carrier. If you choose to have the package re-shipped, an additional shipping charge will apply. If you choose to have a refund, we will issue a refund minus a 20% restocking fee. This fee covers the initial time time involved in preparing and shipping the order, credit card fees and the time to accept the return.
RETURN POLICY PRODUCT TESTING
Due to the nature of our products, we have a "no return" policy as this
is the only way to ensure the integrity of the products each of our
customers receives. But, we require no order minimum & strongly
encourage testing in small quantities prior to making a large purchase.
This allows you the opportunity to thoroughly evaluate a product.
Individual product testing is always recommended to determine
compatibility with your finished products. We recommend initially ordering in
small quantities for evaluation prior to making a large purchase. We cannot be
responsible for incompatibility of your products with ours.
We are pleased to offer customers the option to choose their free samples during Checkout. Samples vary periodically & the amount of samples you can choose is based on your order subtotal. Free samples must be chosen during Checkout, so we ask that you confirm your order carefully prior to completing it online. The warehouse packs your order based on the information on the invoice, so if your free samples are not on the invoice, the warehouse will not know to include them. We are not able to ship free samples separately after your order has shipped, but you will have more than 1 opportunity to verify your order during the Checkout process. You will also receive an email confirmation with your order details, so if you do not see your samples, you can always email us & ask that we add them. We reserve the right to substitute samples based on availability.
KENTUCKY SALES TAX
If you have a Kentucky Sales and Use Tax Permit, you may email a copy of that to email@example.com. Please allow us time to change your account so that sales tax will not be charged on future orders. (Once your order is placed online, we cannot remove sales tax).
International shipping to American Samoa, Anguilla, Antigua and
Barbuda, Antarctica, Argentina, Armenia, Aruba, Australia, Austria,
Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bouvet
Island, Brazil, British Virgin Islands, Brunei, Bulgaria, Canada,
Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands,
Columbia, Cook Islands, Costa Rica, Croatia, Cuba, Czech Republic,
Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia,
Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia,
Finland, France, French Polynesia, French Southern Territories, Georgia,
Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala,
Guyana, Haiti, Honduras, Hong Kong, Hungaray, Jamaica, Iceland, India,
Ireland, Israel, Italy, Japan, Kazakhstan, Korea, Lebanon, Latvia,
Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Martinique, Mexico,
Micronesia, Monaco, Montserrat, Morocco, Netherlands, Netherlands
Antilles, New Zealand, New Caledonia, Norway, Malaysia, Oman, Pakistan, Palau,
Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Philippines,
Poland, Portugal, Reunion, Romania, Russian Federation, Saint Lucia,
Samoa, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South
Africa, Spain, St. Kitts and Nevis, St. Pierre and Miquelon, St. Vincent
and the Grenadines, Suriname, Switzerland, Sweden, Taiwan, Thailand,
Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkey,
Ukraine, United Arab Emerites, United Kingdom, United States Virgin
Islands, Uraguay, Vanuata, Vatican City State, Venezuela, Vietnam, via
USPS Priority International, USPS Global Express, UPS Expedited or UPS
Standard. International shipments must first go through Customs. If you
need your order by a specific date, please choose a UPS
option or Expedited service as those provide guaranteed services. USPS
Priority International is NOT an expedited option. If you don't see your
country listed here, please contact us so that we can review adding it.
Insurance is required on international shipments so as to protect both
the customer & Elements in the event that your package is lost or
damaged. *** Please note that our shipping fees do not pay for Customs
clearance or duty fees. Elements is not able to charge for Customs or
duty fees when your order is placed because those are determined when
your package reaches your country. You will be notified by your local
authority if Customs, duty or additional fees are required.
TERMS & CONDITIONS
By completing an order with ElementsBathandBody.com, you agree to all of the above terms and conditions. We reserve the right to refuse service to anyone. All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.
We are greatly concerned with your total satisfaction, so if you are unhappy with a purchase or have any concerns or comments, please feel free to contact us. You are truly appreciated and we thank you for your patronage!