Below are listed some of the frequently asked questions we receive. Please read through these and if your question is not answered, feel free to contact us and we'll get right back to you. Thank you for your business!

When will my order ship?
Orders will be shipped within 3 business days. We strive for 24 hour a turnaround time, but orders can take up to 3 days to ship. Please note that we are closed on Fridays, so our business days are Monday - Thursday. Large orders may take additional time & we will notify you if there is any delay. We ship via USPS Priority & UPS. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than UPS Ground or USPS Priority), we will work to to get your shipment sent ASAP. We request that you send an email to contactus@elementsbathandbody.com to notify us that an expedited shippping option has been chosen. This does not guarantee that your order will ship immediately, but b/c orders are prepared in the order received, we are sometimes not aware of urgent needs until 24-48 hours after an order has been placed.

Registration: You will be required to register to place an order. This will help us in providing the best possible customer service and will give you the ability to utilize such features as the new Wish List and order history and will provide a faster check-out for future orders. All information saved is for order shipment and billing purposes ONLY. We will NOT share any information with any third-party. In addition, for your safety and security we do not allow CC numbers to be saved.

Where is the Wish List located?
You must be registered to use the Wish List feature and to view your list, you must be logged in. Please use the login at the top of the site. Once you're in, you'll see new links in place of the login - order history, wish list, modify account, logout. Click on Wish List and you'll be taken directly to it!

How do I add items to my Wish List?
Next to the "add to cart" button for each product is the "add to wish list" button. Click this to add the desired items to your Wish List.

What if I want to send my Wish List to a friend or other person?
There are two methods for sending your Wish List to another person or persons.

Send just one item to one or more people. This sends just one product you would like. You can send to multiple friends of course!! Simply separate their email addresses by comma and click on "Send to a Friend."

Send the entire list to one or more people. Enter one or more email addresses at the bottom of the page, separated by comma, of course! Click "Send Entire List."

How do I remove an item from my Wish List?
View your list and simply click on "delete item." Additionally, you can choose to increase the number of items if you want, say, 2 or more of a particular product. To clear your entire Wish List, click on the "clear wish list" button at the bottom.

How do I purchase items in my Wish List?
Just click on "add to cart."

How do others purchase items for me?
When you choose to send one item or the entire list to someone, they receive an email from our store stating that you have chosen to share your wish list. They click on the link provided within the email and will be shown your entire list or the one item you've sent. From there, they can "Add to Cart" and order one or more items for you.

What items can I add to my Wish List?
You may add ANY item within our store. If you can see it, you can add it!