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Help zone

HOW TO CONTACT US?
Your questions, comments, & suggestions are greatly appreciated. For fastest response, please send an email via the below contact form as that is the best way to reach us. We are often not available by phone during standard "office hours" because we are in the warehouse working hard to get orders shipped ASAP. In order to offer wholesale pricing, we keep staff to a minimum. We are able to respond to emails frequently throughout the day, though & look forward to hearing from you!
Office Hours Mon - Thurs 10 am - 3 pm EST
Orders ship within 1-3 business days.

ORDERS SHIP FROM Crestwood KENTUCKY, 40014
Sorry, our warehouse has no showroom/retail area & local pickup is not available.

FREE SAMPLES
Due to the volume of requests we receive, we do not offer free samples unless you are placing an order with us. Free samples are typically included in orders of $20+. We require no minimum order, though, so please feel free to order samples for testing and evaluating.

WHERE IS MY TRACKING NUMBER?
Please check your Spam folder. The confirmation of your order as well as Completion notification with tracking details are automatically sent to the email address you provided. These often get placed in the Spam folder. If you created a username & password, you can easily login your account to view all of your account history. Once logged in, just click on ORDER HISTORY, then SEARCH to view details about all of your orders.

DO WE OFFER FORMULATING ADVICE
We make every effort to provide as much information as possible regarding our products. For legal reasons, we are limited as to what "advice" we can offer regarding formulating, though. Creating your own products is a very personal thing, so what works for one person & in one market may not work for another. We encourage you to thoroughly test and evaluate all of your products prior to making them available to the consumer.

DO WE SHIP INTERNATIONALLY?
Yes, we ship all over the world! A full list of the countries to which we ship can be found on our Policies page http://www.elementsbathandbody.com/policies. To view shipping rates for international, you will need to register on our site, add desired items to cart & then click "calculate shipping".

CAN I ADD TO OR MODIFY MY ORDER?
Due to the volume of order add-on & change requests received, we have implemented a $3 fee to cover the manual processing time required if you request any changes to your order. We make every effort to ship all orders ASAP and there are many "parts in motion" once an order is received. If you'd like to make a change to your order, please send the request via the below form & note that you authorize the $3 change fee. So that your order is not delayed, please specify what change(s) you'd like to make. If we are able to accommodate the request, we will make the adjustment & charge your credit card accordingly for the change plus any difference in shipping.

Contact us

First name * Last name Company E-mail * Invoice Number   Subject * Message * Image verification Type the characters you see in the picture. (If you do not see any picture here, please enable images in your web browser options and refresh this page) Get a different code     Submit  TELEPHONE We appreciate hearing from you. Contacting us via the above email form allows us to respond to your inquiry in a more timely manner, keep prices low & get orders shipped ASAP. Emails are answered frequently throughout the day & this is the fastest way to receive a response. We ask customers to place their orders online if possible. Elements has been accepting orders online since 2002, our site is completely encrypted and secure and this also avoids any manual entry errors. We understand that there are circumstances when internet is not available, so we can accept your order by phone with a fee of $5.00. If you would like to speak with someone about something other than placing an order, we ask that you first send an email as all available staff are in the warehouse during the day filling orders. We can be reached during office hours 502-690-2520. We make every effort to get all orders shipped ASAP and appreciate your assistance in helping Elements Bath and Body keep costs low & maintain our wholesale prices!