> Policies


We greatly appreciate all orders & require no minimum.

Visa, MasterCard, American Express, Discover, PayPal, Checks, Money Orders, and Cashier's Checks. Allow 10 days processing for payments made by personal check, money order or cashier's check. Any checks that do not clear will be assessed a $25 service fee. If paying by Paypal ECheck, your order will not ship until payment clears.

We strive to ship within 1 business day or less, but orders can take up to 3 days to ship. We will notify you if there is a delay beyond this for any reason. We offering shipping via Fedex and USPS Priority. Sorry, we do not offer 1st Class or Parcel Post. Please remember that our turnaround time for shipping is 1-3 days and the shipping company you choose (Fedex or USPS) will also require transit time to get the order from our door to yours.  Please account for this when placing your order. For any transit delays, you will need to contact the carrier directly as we have no control over the package once it ships. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than Fedex Home Delivery, Fedex Ground or USPS Priority), we will make every effort to to get your shipment sent in less than 1 business day.

Minimum shipping rates are charged at the time your order is placed & will reflect in your shopping cart during checkout. We highly recommend maximizing shipping costs by consolidating as many items into 1 order as possible. If the shipping rate of your order is underestimated by $5.00 or less, you hereby authorize us to charge your credit card for the difference due without first contacting you so as to ensure your order is not delayed.

We are frequently asked "How secure is your site?". We've been securely serving our customers on the web since 2002 & have taken every precaution to protect your personal details and credit card info by partnering with both GeoTrust and McAfee.
GeoTrust ensures that communications between your browser and our site's web servers are private and secure. Confidential information and transactions cannot be viewed, intercepted or altered by an outside party.
McAfee tests and certifies our site daily to pass their Security Scan. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, can prevent over 99% of hacker crime.
You can see that our site is secure when you click on the "view cart" or "checkout" buttons and the "http" changes to "https". This means you have been transferred to a secure server and any info entered will be encrypted. Credit card numbers are never stored.

We respect your right to privacy & agree to never share or sell any of your personal information. This info is collected for the sole purpose of our billing, shipping and weekly newsletter (which you may opt out from at any time). No one likes spam & we will protect your personal info!

DECLINED CREDIT CARD? If your credit card is declined and you are confident you entered the correct expiration date & security code, please first call your credit card company & ask why they declined the charge. Credit card companies decline cards for a variety of reasons, but it is typically for your security. Once the matter is resolved, you can complete your order online or email us if you are having difficulties completing your order.

In an effort to expedite order processing time & ship all orders ASAP, order processing is automated and we cannot make changes to orders. There are many "parts in motion" once an order is received and there are multiple steps necessary to make a change to an order. Rather than increasing our prices to pay additional staff for order changes, we feel it is most fair to all customers to focus on shipping orders as quickly as possible. We understand that sometimes an item is going to be forgotten and for this reason, we require no order minimum. We also offer shipping via both UPS and USPS Priority, so instead of adding to an existing order, we ask that you place a separate order.

Please carefully verify the items in your cart, shipping carrier and shipping address prior to completing your order. All sales are final and orders cannot be cancelled or changed once checkout has been completed online. In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.

We are unable to combine shipping for orders that are placed separately.

Shipping insurance of $100 is automatically included for Fedex orders. Shipping insurance of $50 is automatically included for USPS domestic orders. To request additional insurance, please make a notation in the Instructions/Comments section when going through the Checkout process. Elements cannot replace or reimburse for lost or damaged packages that do not have insurance. In the event your package is lost or damaged in transit, we will assist you in filing a claim. We cannot ship a replacement while the claim is being investigated, so please allow time for the investigations process to complete.

If you would like to require a signature when your package is delivered, please make a note in the Instructions/Comments section during Checkout & we will add this fee to your invoice (minimum cost $2.75).

Please note that USPS Priority transit time is typically 2-5 business days within the US, but they do not guarantee a specific delivery time. USPS Priority is NOT an expedited option. If the package is delayed, a claim cannot be filed for 15 days. An investigation will either locate the original package or they will issue a refund for the cost of the merchandise (insurance is automatically included up to $50 for USPS Priority packages). We are unable to ship a replacement package until the investigation is complete, but you are welcome to place a reorder. Please allow USPS time to complete their investigation.

Please be advised that if you (the customer) provide us (Elements) with an incorrect shipping address, or if you request a reroute of your package, Fedex will assess a service fee and you will be charged $15. Whether you make an error when the order is placed or if a request for an address change is made after the order ships, the customer will be responsible to pay this $15 fee. We can only ship to the address provided, so please double check it for accuracy prior to placing your order.

If you choose Fedex shipping and provide Elements with only a PO Box, one of 2 scenarios will occur:

1) Shipping labels are automatically generated by our warehouse. In the event your order ships to the PO Box instead of to a physical address, you will be responsible for any fees associated with re-routing or returning the package. The charge for providing Fedex with an incorrect address is $15 in addition to any return package fees and a $3 service fee for the additional time involved.
2) In the event the warehouse realizes that you provided us with only a PO Box prior to your order shipping, we have the option to ship your order USPS Priority instead. Additionally, USPS Priority is typically more expensive & we have the right to charge your credit card for the additional shipping plus a $5 service fee for the additional time involved.

If your package is returned for any reason, you forfeit the original shipping charge as that will not be refunded by the carrier. If you refuse the package, the carrier will charge a return shipping fee & that will be deducted from the value of the return. If you choose to have the package re-shipped, an additional shipping charge will apply. If you choose to have a refund, we will issue a refund minus a 20% restocking fee. This fee covers the initial time involved in preparing and shipping the order, credit card fees and the time to accept the return.

Due to the nature of our products, we have a "no return" policy as this is the only way to ensure the integrity of the products each of our customers receives. But, we require no order minimum & strongly encourage testing in small quantities prior to making a large purchase. This allows you the opportunity to thoroughly evaluate a product.

Individual product testing is always recommended to determine compatibility with your finished products. We recommend initially ordering in small quantities for evaluation prior to making a large purchase. We cannot be responsible for incompatibility of your products with ours.

Elements Bath and Body Supply strives to purchase from cruelty-free companies that do not promote animal testing. We at Elements do not perform any animal testing, have not performed animal testing in the past and do not request animal testing to be done on our behalf. We provide this information on the website regarding each product, so if you have questions, please let us know.

If you have a Colorado Sales and Use Tax Permit, you may email a copy of that to info@elementsbathandbody.com. Please allow us time to change your account so that sales tax will not be charged on future orders. (Once your order is placed online, we cannot remove sales tax).

International shipping to American Samoa, Anguilla, Antigua and Barbuda, Antarctica, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bouvet Island, Brazil, British Virgin Islands, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Columbia, Cook Islands, Costa Rica, Croatia, Cuba, Czech Republic, Cyprus, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Finland, France, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Hungaray, Jamaica, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Korea, Lebanon, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Martinique, Mexico, Micronesia, Monaco, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, New Caledonia, Norway, Malaysia, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Puerto Rico, Portugal, Reunion, Romania, Russian Federation, Saint Lucia, Samoa, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Kitts and Nevis, St. Pierre and Miquelon, St. Vincent and the Grenadines, Suriname, Switzerland, Sweden, Taiwan, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkey, Ukraine, United Arab Emerites, United Kingdom, United States Virgin Islands, Uraguay, Vanuata, Vatican City State, Venezuela, Vietnam, via USPS Priority International, USPS Global Express, UPS Expedited or Fedex. If you don't see your country listed here, please contact us so that we can review adding it. International shipments must first go through Customs. If you need your order by a specific date, please choose Fedex or an Expedited service as those provide guaranteed services. USPS Priority International is NOT an expedited option. Insurance is required on international shipments so as to protect both the customer & Elements in the event that your package is lost or damaged.

Please note that our shipping fees do not include Customs clearance, broker or duty fees. Elements is not able to charge for those fees when your order is placed because those are determined when your package reaches your country. You will be notified by your local authority if Customs, Broker, duty or additional fees are required. Canadian Fedex broker fees can be found here http://www.fedex.com/us/services/pdf/Fees_Shipping_Information.pdf. USPS does not list their broker fees, so we recommend contacting Canada Post or your local authority to determine those rates.

By completing an order with ElementsBathandBody.com, you agree to all of the above terms and conditions. We reserve the right to refuse service to anyone. All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.

We are greatly concerned with your total satisfaction, so if you are unhappy with a purchase or have any concerns or comments, please feel free to contact us. You are truly appreciated and we thank you for your patronage!