We greatly appreciate all orders & require no minimum.
Visa, MasterCard, American Express, Discover, PayPal, Checks, Money Orders, and Cashier's Checks. Allow 7-10 days processing for payments made by check, money order or cashier's check. Any checks that do not clear will be assessed a $25 service fee. If paying by Paypal ECheck, your order will not ship until payment clears.
DECLINED CREDIT CARD?
If your credit card is declined and you are confident you entered the correct expiration date & security code, please first call your credit card company & ask why they declined the charge. Credit card companies decline cards for a variety of reasons, but it is typically for your security. Once the matter is resolved, you can complete your order online or email us if you are having
difficulties completing your order.
WEBSITE SECURITY: SHOP WITH CONFIDENCE!
We are frequently asked "How secure is your site?". We've been securely serving our customers on the web since 2002 & have taken every precaution to protect your personal details and credit card info by partnering with both GeoTrust and HackerSafe (see security seals on right hand side of screen).
GeoTrust ensures that communications between your browser and our site's web servers are private and secure. Confidential information and transactions cannot be viewed, intercepted or altered by an outside party.
HackerSafe tests and certifies our site daily to pass the McAfee Secure Security Scan. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, can prevent over 99% of hacker crime.
You can see that our site is secure when you click on the "view cart" or "checkout" buttons and the "http" changes to "https". This means you have been transferred to a secure server and any info entered will be encrypted. Credit card numbers are never stored.
We respect your right to privacy & agree to never share or sell any of your personal information. This info is collected for the sole purpose of our billing, shipping and weekly newsletter (which you may opt out from at any time). No one likes spam & we will protect your personal info!
We strive for 24 hour turnaround time or less, but orders can take up to 3 days to ship. Large orders may take additional time & we will notify you if there is any delay. We ship via UPS and USPS Priority. Sorry, we do not offer Parcel Post. Please remember that our turnaround time for shipping is 1-3 days and the shipping company you choose (UPS or USPS) will also require transit time to get the order from our door to yours. Please allow plenty of time when placing your order. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than UPS Ground or USPS Priority), we will work to to get your shipment sent within 24 hours. We request that you send an email to firstname.lastname@example.org to notify us that an expedited shipping option has been chosen, though. This does not guarantee that your order will ship same day, but b/c orders are prepared in the order received, your email notification may assist in expediting the order.
Minimum shipping rates are charged at the time your order is placed & will reflect in your shopping cart during checkout. We highly recommend maximizing shipping costs by consolidating as many items into 1 order as possible. If the shipping rate of your order is underestimated by $5.00 or less, you hereby authorize us to charge your credit card for the difference due without first contacting you. This ensures your order is not delayed.
International and APO orders will be assessed an additional $5.00 processing fee as these require additional time and paperwork.
CAN I ADD TO OR CHANGE MY ORDER?
In an effort to expedite order processing
time & ship all orders ASAP, order processing is automated and we cannot make changes to orders. There are many "parts in motion" once an order is received and there are many steps necessary to make a change to an order, so this is why we have had to eliminate this option. Please check your order carefully prior to finalizing it.
CAN I COMBINE ORDERS?
We are unable to combine orders that are placed separately.
SHIPPING INSURANCE, SIGNATURE CONFIRMATION & LOST OR DAMAGED PACKAGES
Shipping insurance on USPS domestic orders is optional. To request insurance on any USPS order, please make a notation in the Instructions/Comments section when going through the Checkout process & we will charge you for this when your order is ready to ship. USPS will not replace or reimburse for lost or damaged packages that do not have insurance. Elements is not responsible for packages once they have left our facility.
If you would like to require a signature when your package is
delivered, please make a note in the Instructions/Comments section
during Checkout & we will add this fee to your invoice (minimum
UPS automatically offers $100 of insurance on lost or damaged packages. (For orders over $100, we will notify you of any add'l costs prior to shipping.)
USPS PRIORITY DELAYS
Please note that USPS Priority transit time is typically 2-5 days within the US, but they do not guarantee a specific delivery time. If the package is delayed, a claim cannot be filed for 30 days. Unfortunately, this is not something that Elements can control. USPS Priority is NOT an expedited option.
INCORRECT SHIPPING ADDRESS
Please be advised that if you (the customer) provide us (Elements) with
an incorrect shipping address, or if you request a reroute of your
package, UPS will assess a service fee and we will charge $15. Whether
you make an error when the order is placed or if a request for an
address change is made after the order ships, the customer will be
responsible to pay this $15 fee. We can only ship to the address provided, so please double check it for accuracy prior to placing your order.
UPS DOES NOT SHIP TO P.O. BOXES
If you choose UPS shipping and provide Elements with only a PO Box, one of 2 scenarios will occur:
1) Shipping labels are automatically generated by our warehouse. In the event your order ships to the PO Box instead of to a physical address, you will be responsible for any fees associated with re-routing or returning the package. The charge for providing UPS with an incorrect address is $15 in addition to any return package fees and a $3 service fee for the additional time involved.
2) In the event the warehouse realizes that you provided us with only a PO Box prior to your order shipping, we have the option to ship your order USPS Priority instead. Additionally, USPS Priority is typically more expensive & we have the right to charge your credit card for the additional shipping plus a $5 service fee for the additional time involved.
RETURN POLICY PRODUCT TESTING
Due to the nature of our products, we have a "no return" policy as this
is the only way to ensure the integrity of the products each of our
customers receives. But, we require no order minimum & strongly
encourage testing in small quantities prior to making a large purchase.
This allows you the opportunity to thoroughly evaluate a product.
Individual product testing is always recommended to determine
compatibility with your finished products. We recommend initially ordering in
small quantities for evaluation prior to making a large purchase. We cannot be
responsible for incompatibility of your products with ours.
International shipping to American Samoa, Anguilla, Antigua and Barbuda, Antarctica, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bouvet Island, Brazil, British Virgin Islands, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Columbia, Cook Islands, Costa Rica, Croatia, Cuba, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Finland, France, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Hungaray, Jamaica, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Korea, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Martinique, Mexico, Micronesia, Monaco, Montserrat, Netherlands, Netherlands Antilles, New Zealand, New Caledonia, Norway, Malaysia, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Philippines, Poland, Portugal, Reunion, Romania, Russian Federation, Saint Lucia, Samoa, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Kitts and Nevis, St. Pierre and Miquelon, St. Vincent and the Grenadines, Suriname, Switzerland, Sweden, Taiwan, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkey, Ukraine, United Arab Emerites, United Kingdom, United States Virgin Islands, Uraguay, Vanuata, Vatican City State, Venezuela, Vietnam, via USPS Priority International, USPS Global Express, UPS Expedited or UPS Standard. International shipments must first go through Customs. If you need your order by a specific date, please choose a UPS
option or Expedited service as those provide guaranteed services. USPS
Priority International is NOT an expedited option. If you don't see your country listed here, please contact us so that we can review adding it. Insurance is required on international shipments so as to protect both the customer & Elements in the event that your package is lost or damaged. *** Please note that our shipping fees do not pay for Customs clearance or duty fees. Elements is not able to charge for Customs or duty fees when your order is placed because those are determined when your package reaches your country. You will be notified by your local authority if Customs, duty or additional fees are required.
ORDER CANCELLATIONS / WEEKLY SPECIALS
In order to expedite orders as quickly and efficiently as possible, we have implemented an Order Cancellation/Change Policy. Any order that is Canceled within one (1) hour of Order Date/Time will be free of any Payment Processing Cancellation Fee and/or Restocking Fee. Any order Canceled after the one (1) hour time frame will be assessed a Processing Cancellation Fee of 20% of the subtotal of your order.
Please be certain of what you are ordering prior to completing your order.
Orders cannot be canceled or changed so as to take advantage of weekly specials promoted from one week to another (the 1 hour time-frame does not apply). In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.
We are pleased to offer customers the option to choose their free samples during Checkout. Samples vary from week to week & the amount of samples you can choose is based on your order subtotal. Free samples must be chosen during Checkout, so we ask that you confirm your order carefully prior to completing it online. The warehouse packs your order based on the information on the invoice, so if your free samples are not on the invoice, the warehouse will not know to include them. We are not able to ship free samples separately after your order has shipped, but you will have more than 1 opportunity to verify your order during the Checkout process. You will also receive an email confirmation with your order details, so if you do not see your samples, you can always email us & ask that we add them. We reserve the right to substitute samples based on availability.
KENTUCKY SALES TAX
If you have a Kentucky Sales and Use Tax Permit, you may email a copy of that to email@example.com. Please allow us time to change your account so that sales tax will not be charged on future orders. (Once your order is placed online, we cannot remove sales tax).
TERMS & CONDITIONS
By completing an order with ElementsBathandBody.com, you agree to all of the above terms and conditions. We reserve the right to refuse service to anyone. All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.
We are greatly concerned with your total satisfaction, so if you are unhappy with a purchase or have any concerns or comments, please feel free to contact us. You are truly appreciated and we thank you for your patronage!