Below are listed some of the frequently asked questions we receive. Please read through these and if your question is not answered, feel free to contact us and we'll get right back to you. Thank you for your business!
Frequently Asked Questions... how can we help?
When will my order ship?
Orders will be shipped within 3 business days. We strive for 24 hour a turnaround time, but orders can take up to 3 days to ship. Please note that we are closed on Fridays, so our business days are Monday - Thursday. Large orders may take additional time & we will notify you if there is any delay. We ship via USPS Priority & UPS. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than UPS Ground or USPS Priority), we will work to to get your shipment sent ASAP. We request that you send an email to firstname.lastname@example.org to notify us that an expedited shippping option has been chosen. This does not guarantee that your order will ship immediately, but b/c orders are prepared in the order received, we are sometimes not aware of urgent needs until 24-48 hours after an order has been placed.
Registration is not required to place an order, but doing so helps us provide the best possible customer service and gives you the ability to utilize such features as the Wish List, order history and also expedites your check-out process for future orders.
Is my information secure?
YES! All information saved is for order shipment and billing purposes ONLY. Receiving our weekly newsletter is completely optional & you may choose to unsubscribe from that at any time (although it's a truly great way to receive unannounced discounts!). We will absolutely NEVER share customer personal information with any third-party. We hate spam as much as anyone and will not jeopardize our customers' personal info. In addition, for your safety and security we do not store credit card numbers.
Should I clean/sanitize my containers?
We are often asked this question and the following is the most accurate information we've found on the subject. The introduction of water to your containers increases the risk of contamination (bacteria, mold, & other unwanted "cooties"). Many plastic containers will not survive the heat needed to effectively sterilize and they can potentially release noxious gases from certain high heat temps. The proper percentage of preservatives included in your finished products is sufficient to keep your product safe.
Safe manufacturing practices include:
a) using fresh, unexpired ingredients
b) insuring that your utensils, bowls, equipment, etc are all sterilized
c) heating water, oils or other ingredients in formulation to required times/temps
d) wearing gloves & keeping work area clean & free of food, hair, & other contaminant elements
If you have a jar or container that has dust or debris & you absolutely feel the need to sanitize, you can apply alcohol with a clean cloth. It is not recommended to pour the alcohol into the container & do not attempt this in a propel/repel type container where you will have no way of insuring that all areas are completely dry.
Wish List FAQ's
Where is the Wish List located?
You must be registered to use the Wish List feature and to view your list, you must be logged in. Please use the login at the top of the site. Once you're in, you'll see new links in place of the login - order history, wish list, modify account, logout. Click on Wish List and you'll be taken directly to it!
How do I add items to my Wish List?
Next to the "add to cart" button for each product is the "add to wish list" button. Click this to add the desired items to your Wish List.
What if I want to send my Wish List to a friend or other person?
There are two methods for sending your Wish List to another person or persons.
Send just one item to one or more people. This sends just one product you would like. You can send to multiple friends of course!! Simply separate their email addresses by comma and click on "Send to a Friend."
Send the entire list to one or more people. Enter one or more email addresses at the bottom of the page, separated by comma, of course! Click "Send Entire List."
How do I remove an item from my Wish List?
View your list and simply click on "delete item." Additionally, you can choose to increase the number of items if you want, say, 2 or more of a particular product. To clear your entire Wish List, click on the "clear wish list" button at the bottom.
How do I purchase items in my Wish List?
Just click on "add to cart."
How do others purchase items for me?
When you choose to send one item or the entire list to someone, they receive an email from our store stating that you have chosen to share your wish list. They click on the link provided within the email and will be shown your entire list or the one item you've sent. From there, they can "Add to Cart" and order one or more items for you.
What items can I add to my Wish List?
You may add ANY item within our store. If you can see it, you can add it!